Contact Us - At CEU By Net!
We at CEU By Net want to hear from you! And, yes, we do respond, seven days a week, holidays included!
-
For General Questions and Comments: email us at administrator@ceubynet.com
-
For Technical Support and Problem Resolution: email us at support@ceubynet.com
_______________________
Please email us at administrator@ceubynet.com with any comments, questions, or suggestions. Our normal practice is to respond to questions, comments, and requests within the first working day, between the hours of 9:00 AM and 10:00 PM Central Standard Time.
PLEASE NOTE THAT we have a Technical Support email address and a back-up voice mail number below for URGENT USE, which is reserved for those who are ENROLLED in or have completed a course, AND are having problems accessing courses, quizzes, or certificates.
We offer dynamic, fast-paced no-holds-barred courses, online post-course quizzes, and instant online, downloadable and printable CE certificates for Social Workers, Professional Counselors, LMFTs, and LMHCs. Our courses are certified by multiple State Boards in Texas (TX), and also by NBCC, California BBS, Florida, and Alabama. We meet the requirements for approval in ALMOST EVERY STATE and the District of Columbia (D.C.).
___________________________
Something Not Working Right? Need HELP Fast?
If you have a need for ROUTINE ASSISTANCE or have questions about our courses, our normal practice is to respond to routine questions or issues within 24 hours between the hours of 9:00 AM and 9:00 PM Central Standard Time. For such routine communications, please send an EMAIL TO OUR SUPPORT SERVICE (or copy and paste our email address, SUPPORT@CEUBYNET.COM into your email 'to' line).
- HOWEVER, if you have PURCHASED a course and are having trouble that prevents you from completing the course or downloading your certificate, and you URGENTLY need our immediate assistance due to a LICENSURE DEADLINE ISSUE, do this:
SEND an EMAIL TO OUR TECHNICAL SUPPORT SERVICE (or copy and paste SUPPORT@CEUBYNET.COM into your email 'to' line) . . . with URGENT in the subject line, telling us what the problem is at your end. Please provide (1) your FIRST AND LAST NAME, and also (2) your USER NAME (with which you are REGISTERED with our website) and (3) a PHONE NUMBER where we can reach you, and the time you are calling, and (4) tell us the SPECIFIC NATURE OF THE PROBLEM. Our tech support will respond quickly [we will CALL YOU BACK and/or EMAIL you], barring national disaster or weather which prevents communication.
* AFTER you send an email to our TECHNICAL SUPPORT department, you may also leave us a VOICE MAIL at (972) 520-9746 with this same information, as we are not at our computer continuously. We check our voice mail daily.
Thanks sincerely - Naylor & Assoc. - CEU By Net
All content on this site is Copyright (c) 2006-2008 by Pendragon Associates and/or CEU by Net