FAQs About Our Dynamic 24/7 Online Continuing Education (CE) Courses for Professional Counselors, Social Workers, LMFTs, and Most Other Mental Health and Substance Abuse Licenses.
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To reach the TEXT CHAT LINE, go back to the Home Page, and click the link for 'Live Chat Login Support'.
Who approves or accepts our courses? We're Certified for Online Continuing Education by NBCC, California, Florida, Alabama, and Texas - and CEUs are Accepted by Most Other States, for most licenses. GO TO OUR INTERACTIVE MAP to see if YOUR state accepts our courses.
Are we 'Home Study' or Independent Study'? NO.
How to purchase a course?
How to get my certificate?
If I Don't Have A Printer, How Do I Get a 'Hard Copy' of My Certificate?
Can I Email My Certificate To Myself or Someone Else?
About Certificates
My License or Certification Doesn't Appear on My CE Certificate.
About Quizzes - Where Are They? How Do I Take Them?
About Internet Connections
About Acrobat Reader
About the Adobe Flash Player Plug-In
What Do You Mean, 'I Have Flexibility in Earning CE Credits, with a FlexiCourse'?
The Difference Between Our CEU FlexiCourses and MiniCourses
How to Reach Us For Routine Questions or Issues
How to Reach Us in Urgent Situations?
MORE QUESTIONS AND ANSWERS
NOTE: THE CONTINUING EDUCATION OFFERED BY CEU BY NET IS_NOT_HOME_STUDY or INDEPENDENT STUDY! We are an online INTERACTIVE EDUCATION provider. Unlike traditional Home Study or Independent Study CE Providers, CEU By Net DOES_NOT mail course materials or quiz materials, OR receive such transmitted materials by mail or by any other route. All CEU activity is performed online in an INTERACTIVE manner, with all actions recorded in 'real time' within the data base. No quizzes can be faxed or mailed in to us. Quizzes are done and scored and recorded in real time, interactively, within the data base, and records of such are maintained indefinitely for audit purposes.
How to Find and Purchase a Course (or a Quiz - for 'Quiz Only' Courses) on Our Website?The prices are located in our online catalog, next to each course description. How to find courses?
1. You may click the 'Courses' tab on the menu bar near the top of this page. You will see a drop-down menu of subject areas. Click an area that you are interested in - for example 'Ethics Courses' - and you will be taken directly to that topic in the catalog.
2. OR . . . to see all of the course topics offered in the complete catalog, click the "Complete Course Catalog" item from the drop-down menu.
3. When you have selected a particular catalog to explore, you will see the titles of the courses offered in that subject area, listed below the catalog introduction.
4. Just click on the little + signs to read the description of each course.
5. The price of each course (or quiz, for 'Quiz Only' courses) is to the left of the course description, below the purchase button.
Your License or Certification Designation Doesn't Show on Your Certificate? Here's What to Do.
The most likely problem is that you did not enter a license or certification on your registration information page. Therefore, your certificates do not specify a license. You can add a license or certification to your registration data at any time, and can then re-download and reprint your certificates. Your newly entered license or certification will print correctly. If you need to specify a license or provisional license category that is not listed, simply do so in the 'other' field.
About Our Online Quizzes . . .
Q: How do I find the quizzes - where are they on your web site? And how do I know if I have completed all the quizzes for a course?
A: When you are ready to take a quiz, log in to YOUR CEU BY NET ACCOUNT, by entering your USERNAME and your PASSWORD on the left sidebar of any of the website's pages (if you are not logged in already).
Then after signing in, you will be taken to 'MY HOME PAGE', which is personalized for you with the names of your purchased course(s). Just click the name of the course you want to work on. We'll take you to the COURSE PROGRESS page for that course - which tells you if you have completed the course, or still have to take a quiz of do the FEEDBACK form.
Then click the name of the course again, and you will be on your 'STUDY GUIDES AND QUIZZES' page for that course - where you will find links to your course materials and the quizzes. If you need to complete the FEEDBACK FORM, or if you want to DOWNLOAD YOUR CERTIFICATE, you will see a link for those items also.
YOUR STUDY GUIDED AND QUIZZES page for each of your courses is an important page. There you will find easy-to-use links to the Course Materials (the Study Guides or lessons) and to the quizzes. You will also find the status of your progress in the course (i.e., which quizzes you have completed and which you still need to complete in order to receive your certificate ... and if you have completed all quizzes, but have not completed the FEEDBACK FORM, we provide a blue link to access the form). YOU CAN ALSO DOWNLOAD YOUR CERTIFICATE FROM A LINK ON THAT PAGE - AS MANY TIMES AS YOU WANT.
Some of our courses have only one quiz - but some have two or more very short quizzes that go with sections of the course. For multi-quiz courses, for example, you will see a set of links that looks something like this, for the course you are taking:
Lesson #1 | Take Quiz [or Quiz Completed]
Lesson #2 | Take Quiz [or Quiz Completed]
Lesson #3 | Take Quiz [or Quiz Completed]
Q: How long do I have, to complete the course and the quizzes?
A: For a full year after you purchase your course, there is no time limit - for anything! You may return to both the quizzes AND the course material as many times as you like, until you have obtained all of the certificates that are available for the course(s) in which you are enrolled, or until one year has passed since you purchased your course.
Of course if you are like us, you may need those CEUs 'yesterday' - and if so, go for it! Middle of the night - weekends - national holidays - whenever. We won't stand in your way! It's all automated, over the web, 24/7 - the course materials, the quizzes, the feedback questionnaires, AND the certificates.
Q: So are you saying that I don't have to print out the quiz, complete it, fax it in to you, and wait for a response in order to get my certificate?
A: That is correct! Our quiz process is entirely automatic, on a 24/7 basis, 365 days per year. Our automated software does it all! No mailing, no faxing, no waiting for someone to come back from lunch!
Q: So, no one at CEU By Net has to actually see or score my QUIZZES?
A: That is correct! Our software - powered by Pendragon Associates - scores the quizzes electronically. Human eyes and hands never touch them! You know right away if you have answered enough questions correctly to pass each quiz. If not, just take it again, right then and there, or later if you choose.
Q: Is taking the QUIZZES a complicated procedure?
A: The process of taking and passing quizzes is ultra-easy. You take the short quizzes on line, while connected to the internet. Quizzes are mostly True-False and occasionally a Multiple Choice.
Instead of having one big quiz at the end, most of our courses have a short quiz at the end of each module (which is a short lessons) - i.e., there is a short quiz after each lesson.
And once you are registered, you may go to 'MY HOME PAGE - Courses and Quizzes' at any time, to access the quiz links (as well as the lesson links). This page will tell you which quizzes you still need to take to get your certificate(s).
Our system also tells you immediately if you did not get enough questions correct to pass the quiz (we require 70%), so that you can re-take the quiz then and there if you want, to pass it.
Q: Can I take the QUIZZES in any order that I wish?
A: YES. And don't worry - if you forget which quizzes you have already passed, we'll tell you, on your 'My Home Page - Quizzes and Courses'. We have a GREAT 'status' page -- much simpler than most of our competitors! You can easily toggle back and forth from course materials to quizzes, just by 'clicking'!
About Internet Connections . . .
Q: Do I have to be continuously connected to the internet to study the course materials?
A: Yes, you must be connected to the web to study the course and to take the quizzes. BUT you can disconnect at any time, and then can return when you are ready.
Q: What if I suddenly lose my internet connection, or want to take a break? Can I get back to my course or my quizzes easily - to where I left off?
A: Absolutely! Take a break for 5 minutes or up to a full year! Or lose your internet connection during a storm or because the cat stepped on your power cord and jerked it out of the wall! Whatever the reason for being 'out of the classroom' for awhile, it's easy to get right back in!
Just log back into the website and sign in, in the upper left corner of any page on the website. We'll take you directly to your personalized MY HOME PAGE, which is your 'Course Progress' page. Here you will see which courses you are working in, which quizzes you have completed, and which quizzes you still need to pass to get your certificate. This makes it impossible for you to 'get lost' about where you were when you disconnected. At CEU By Net you NEVER have to 'start all over' even if you lose your connection accidentally.
Q: What about BROWSERS? I like to use Firefox instead of Internet Explorer. Can I view the courses using Firefox (or Opera)?
A: YES, you can use Firefox or Opera or even other Browsers to view our pages AND our courses. Of course, as with other sites best viewed with IE, the pages may appear to be a bit 'off' here or there.
If this bothers you, you may want to use the RENDERING ENGINE SWITCHING feature of your browser. For example, with the latest version of Firefox, you can click the little Firefox logo in the lower right corner of your screen, to switch to viewing the page as you would with Internet Explorer. When you are done, just click little button again, and you are back to viewing a'la Firefox! It's as easy as that.
For more information about BROWSERS, check out our About Browsers page!
About Flexibility In Earning Credits . . .
Q: If I purchase a Continuing Education (CE) FlexiCourse that has several modules (chapters) in it, can I 'save' some of the CE credits and certificates until I need them - like, earn and collect them later?
A: YES! When you purchase a FlexiCourse, you can take up to a full year to earn all of the credits and certificates that are included in your FlexiCourse. It's your choice!
HOW? Purchase the FlexiCourse that fits your mental health and substance abuse interests. Study the FLASH format slideshow course materials and take the online quizzes ONLY for the CE credits that you NEED RIGHT NOW. And get your Continuing Education certificate(s) for those credits NOW. THEN take up to one full year after you purchase the course to complete the rest of the course materials and quizzes, i.e., earn those certificates when you really NEED them.
Q: So, if I purchase a FLEXICOURSE, are you saying that I don't have to study the WHOLE course right now, during this licensure cycle? That I can earn only the credits I need today, and come back later to earn the rest of when I am needing another licensure renewal?
A: Yes. In a CEU By Net FlexiCourse, you have up to one year after you purchase the course to 'claim' all of your certificates. You do NOT have to study ALL of the modules that are in a FlexiCourse right now, if you don't need all of the credits right now. Just PICK THE MODULES that you want to study right now, and SAVE the rest for later.
For example, if you only need 3 credits to complete your licensure requirements today, but you like the value (the great price!) of our big FlexiCourse 10A (which awards 10 or 1.0 CE Credits) . . . then you may want to PURCHASE Course 10A now, but work toward a certificate for just ONE of the modules (say, Module 201, earning 3 CE credits) right now.
Q: Are the FlexiCourses of different lengths and complexity? And where can I find a description of the modules that the FlexiCourses contain?
A. YES. The four FLEXICOURSES are of varying lengths and complexity, and they provide from 4 to 10 total credits per FlexiCourse. Each FlexiCourse is composed of TWO OR MORE modules, in a mix-and-match fashion.
FlexiCourse 4A - Modules 101 and 201 - 4 (or 0.4) CE credits total.
FlexiCourse 5A - Modules 101, 201, and 301 - 5 (or 0.5) CE credits total.
- FlexiCourse 10A - Modules 101, 201, 301, and 401 - 10 (or 1.0) CE credits total - our BEST VALUE!
Each of the Modules earns a separate certificate. As with all of our FLASH format courses, they are fast paced PowerPoint-style presentations that have been converted to a dazzling Macromedia Flash format.
For a description of each of the FlexiCourses, click on the links above. Or you can view those course descriptions later, by going to the COURSES tab in the menu bar at the top of any page - just click on the FlexiCourse tab, by name.
Q: How are the FlexiCourses arranged or put together?
A: We have grouped selected Modules (or chapters) together to form each given FlexiCourse. Each module (or chapter) has a certificate attached to it. Each FlexiCourse has an overall goal in mind - and we combine the Modules which best support that goal. You can visit our COURSE CATALOG when you are ready, to see what we offer - check our MiniCourses (which offer just ONE certificate) as well as our FlexiCourses.
If you want to get a COMPREHENSIVE PICTURE OF MANAGED CARE in public programs like Medicaid, then Course 10A is the course for you! There are 4 separate modules in FlexiCourse 10A - take the quizzes for them all right now, and earn 10 CEUs right now, or save some for later. It's your choice!
'They're Coming To Audit WHEN?"
But if you just want to know how to avoid CLAIMS DENIALS AND CHARGEBACKS by the HMO, MCO, BHO (or other managed care company) then you may want to consider MiniCourses 2B and 2C - a.k.a., "They Are Coming To Audit WHEN?" These two short courses deal with how the HMO performs Utilization Management, and how to document treatment in your client's records under managed care, and how to INTERNALLY AUDIT your own records BEFORE the auditors arrive.
About FlexiCourses vs. MiniCourses . . .
Q: Maybe I don't want to buy a FlexiCourse right now. Is there another choice?
A: YES. In addition to our multi-certificate FlexiCourses, we also offer single-certificate MiniCourses. These courses earn only ONE CERTIFICATE which is worth from one (1) to five (5) CE Credits. You still have up to one year to complete your course and your quizzes to get your certificate, but there is only one certificate for the MiniCourse.
Q: What's the difference in content, between FlexiCourses and MiniCourses?
A: Some of our MiniCourses cover a portion of what you would find if you purchase a FlexiCourse, e.g., you may be interested only in the process of negotiating a Provider Agreement with an HMO and resolving problems after the contract starts (like with HMO claims denial and collection problems), and in that case you might want to consider Course 5B, 'Where The Rubber Meets The Road - How To Have More Gain and Less Pain'.
Other MiniCourses focus on a more specialized topic area which is not covered in depth in any of the FlexiCourses, such as our great short course 2B on documentation in treatment records under a managed care system, 'They're Coming to Audit WHEN?'
There is also a 3 credit MiniCourse designed specifically for Chemical Dependency and Substance Abuse treatment providers - Course 3B, 'Chemical Dependency in Transition - Managing Change Within The Traditional Substance Abuse Culture'. Check our Course Catalog for MiniCourses!
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