FAQs About Our Dynamic 24/7 Online Continuing Education Courses for Professional Counselors, Social Workers, and LMFTs
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On this page we are providing answers to some 'Frequently Asked Questions' about our courses and how you access them. We have arranged the most frequently asked questions into categories. If you don't want to search through this entire page for a particular topic, just click the category here, and you will jump right to that category.
If I Don't Have A Printer, How Do I Get a 'Hard Copy' of My Certificate?
Can I Email My Certificate To Myself or Someone Else?
What Do You Mean, 'I Have Flexibility in Earning CE Credits, with a FlexiCourse'?
The Difference Between Our CEU FlexiCourses and MiniCourses
About the Online Quizzes and Certificates
About Internet Connections
About Acrobat Reader and the Flash Player Plug-Ins
About Flexibility In Earning Credits . . .
Q: If I purchase a Continuing Education (CE) FlexiCourse that has several modules (chapters) in it, can I 'save' some of the CE credits and certificates until I need them - like, earn and collect them later?
A: YES! When you purchase a FlexiCourse, you can take up to a full year to earn all of the credits and certificates that are included in your FlexiCourse. It's your choice!
HOW? Purchase the FlexiCourse that fits your mental health and substance abuse interests. Study the FLASH format slideshow course materials and take the online quizzes ONLY for the CE credits that you NEED RIGHT NOW. And get your Continuing Education certificate(s) for those credits NOW. THEN take up to one full year after you purchase the course to complete the rest of the course materials and quizzes, i.e., earn those certificates when you really NEED them.
Q: So, if I purchase a FLEXICOURSE, are you saying that I don't have to study the WHOLE course right now, during this licensure cycle? That I can earn only the credits I need today, and come back later to earn the rest of when I am needing another licensure renewal?
A: Yes. In a CEU By Net FlexiCourse, you have up to one year after you purchase the course to 'claim' all of your certificates. You do NOT have to study ALL of the modules that are in a FlexiCourse right now, if you don't need all of the credits right now. Just PICK THE MODULES that you want to study right now, and SAVE the rest for later.
For example, if you only need 3 credits to complete your licensure requirements today, but you like the value (the great price!) of our big FlexiCourse 10A (which awards 10 or 1.0 CE Credits) . . . then you may want to PURCHASE Course 10A now, but work toward a certificate for just ONE of the modules (say, Module 201, earning 3 CE credits) right now.
Q: Are the FlexiCourses of different lengths and complexity? And where can I find a description of the modules that the FlexiCourses contain?
A. YES. The four FLEXICOURSES are of varying lengths and complexity, and they provide from 4 to 10 total credits per FlexiCourse. Each FlexiCourse is composed of TWO OR MORE modules, in a mix-and-match fashion.
FlexiCourse 4A - Modules 101 and 201 - 4 (or 0.4) CE credits total.
FlexiCourse 5A - Modules 101, 201, and 301 - 5 (or 0.5) CE credits total.
FlexiCourse 8A - Modules 201 and 401 - 8 (or 0.8) CE credits.
FlexiCourse 10A - Modules 101, 201, 301, and 401 - 10 (0r 1.0) CE credits total - our BEST VALUE!
Each of the Modules earns a separate certificate. As with all of our FLASH format courses, they are fast paced PowerPoint-style presentations that have been converted to a dazzling Macromedia Flash format.
For a description of each of the FlexiCourses, click on the links above. Or you can view those course descriptions later, by going to the COURSES tab in the menu bar at the top of any page - just click on the FlexiCourse tab, by name.
Q: How are the FlexiCourses arranged or put together?
A: We have grouped selected Modules (or chapters) together to form each given FlexiCourse. Each module (or chapter) has a certificate attached to it. Each FlexiCourse has an overall goal in mind - and we combine the Modules which best support that goal. You can visit our COURSE CATALOG when you are ready, to see what we offer - check our MiniCourses (which offer just ONE certificate) as well as our FlexiCourses.
If you want to get a COMPREHENSIVE PICTURE OF MANAGED CARE in public programs like Medicaid, then Course 10A is the course for you! There are 4 separate modules in FlexiCourse 10A - take the quizzes for them all right now, and earn 10 CEUs right now, or save some for later. It's your choice!
'They're Coming To Audit WHEN?"
But if you just want to know how to avoid CLAIMS DENIALS AND CHARGEBACKS by the HMO, MCO, BHO (or other managed care company) then you may want to consider MiniCourses 2B and 2C - a.k.a., "They Are Coming To Audit WHEN?" These two short courses deal with how the HMO performs Utilization Management, and how to document treatment in your client's records under managed care, and how to INTERNALLY AUDIT your own records BEFORE the auditors arrive.
About FlexiCourses vs. MiniCourses . . .
Q: Maybe I don't want to buy a FlexiCourse right now. Is there another choice?
A: YES. In addition to our multi-certificate FlexiCourses, we also offer single-certificate MiniCourses. These courses earn only ONE CERTIFICATE which is worth from one (1) to five (5) CE Credits. You still have up to one year to complete your course and your quizzes to get your certificate, but there is only one certificate for the MiniCourse.
Q: What's the difference in content, between FlexiCourses and MiniCourses?
A: Some of our MiniCourses cover a portion of what you would find if you purchase a FlexiCourse, e.g., you may be interested only in the process of negotiating a Provider Agreement with an HMO and resolving problems after the contract starts (like with HMO claims denial and collection problems), and in that case you might want to consider Course 5B, 'Where The Rubber Meets The Road - How To Have More Gain and Less Pain'.
Other MiniCourses focus on a more specialized topic area which is not covered in depth in any of the FlexiCourses, such as our great short course 2B on documentation in treatment records under a managed care system, 'They're Coming to Audit WHEN?'
There is also a 3 credit MiniCourse designed specifically for Chemical Dependency and Substance Abuse treatment providers - Course 3B, 'Chemical Dependency in Transition - Managing Change Within The Traditional Substance Abuse Culture'. Check our Course Catalog for MiniCourses!
About the Quizzes & Certificates . . .
Q: How do I find the quizzes - where are they on your web site?
A: When you are ready to take a quiz, log in to YOUR CEU BY NET ACCOUNT, by clicking on the 'LOGIN' link on the left sidebar of any of the website's pages (if you are not logged in already). Then after signing in, you will be taken to 'MY HOME PAGE', which is personalized for you with the names of your purchased course(s), and links to the course materials (Study Guides) and their quizzes.
Just click on a course - you will be taken to the Course Progress page. There you will find easy-to-use links to the Course Materials (the Study Guides or lessons) and to the quizzes. You will also find the status of your progress in the course (i.e., which quizzes you have completed and which you still need to complete in order to receive your certificate).
For example, you will see a set of links that looks something like this, for the course you are taking:
Lesson #1 | Take Quiz [or Quiz Completed]
Lesson #2 | Take Quiz [or Quiz Completed]
Lesson #3 | Take Quiz [or Quiz Completed]
This Course Progress page tells you which quizzes you have passed, and which you still need to take, to get your CEU Certificate. When you have completed all of the required quizzes and the feedback form, this Course Progress page will also contain the link to DOWNLOAD YOUR CERTIFICATE.
Q: How long do I have, to complete the course and the quizzes?
A: For a full year after you purchase your course, there is no time limit - for anything! You may return to both the quizzes AND the course material as many times as you like, until you have obtained all of the certificates that are available for the course(s) in which you are enrolled, or until one year has passed since you purchased your course.
Of course if you are like us, you may need those CEUs 'yesterday' - and if so, go for it! Middle of the night - weekends - national holidays - whenever. We won't stand in your way! It's all automated, over the web, 24/7 - the course materials, the quizzes, the feedback questionnaires, AND the certificates.
Q: How fast will I get my certificate after passing the final quiz for a module?
A. Once you have completed all of the brief quizzes for a particular module, and have completed the quick on-line feedback questionnaire for that module, our system will IMMEDIATELY and AUTOMATICALLY award your certificate on-line (and you can print it out then and there). We will also immediately email it to you so that if you want to save it to your hard drive or to a floppy and print it out later, you can!
Q: So are you saying that I don't have to print out the quiz, complete it, fax it in to you, and wait for a response in order to get my certificate?
A: That is correct! Our quiz process is entirely automatic, on a 24/7 basis, 365 days per year. Our automated software does it all! No mailing, no faxing, no waiting for someone to come back from lunch!
Q: So, no one at CEU By Net has to actually see or score my QUIZZES?
A: That is correct! Our software - powered by Pendragon Associates - scores the quizzes electronically. Human eyes and hands never touch them! You know right away if you have answered enough questions correctly to pass each quiz. If not, just take it again, right then and there, or later if you choose.
Q: Is taking the QUIZZES a complicated procedure?
A: The process of taking and passing quizzes is ultra-easy. You take the short quizzes on line, while connected to the internet. Quizzes are mostly True-False and occasionally a Multiple Choice.
Instead of having one big quiz at the end, the links to take our short quizzes appear periodically throughout each Module. Where? Each module has several short lessons - and there is a short quiz after each lesson.
And once you are registered, you may go to 'MY HOME PAGE - Courses and Quizzes' at any time, to access the quiz links (as well as the lesson links). This page will tell you which quizzes you still need to take to get your certificate(s).
Our system also tells you immediately if you did not get enough questions correct to pass the quiz (we require 70%), so that you can re-take the quiz then and there if you want, to pass it.
Q: Can I take the QUIZZES in any order that I wish?
A: YES. And don't worry - if you forget which quizzes you have already passed, we'll tell you, on your 'My Home Page - Quizzes and Courses'. We have a GREAT 'status' page -- much simpler than most of our competitors! You can easily toggle back and forth from course materials to quizzes, just by 'clicking'!
About Internet Connections . . .
Q: Do I have to be continuously connected to the internet to study the course materials?
A: Yes, you must be connected to the web to study the course and to take the quizzes. BUT you can disconnect at any time, and then can return when you are ready.
Q: What if I suddenly lose my internet connection, or want to take a break? Can I get back to my course or my quizzes easily - to where I left off?
A: Absolutely! Take a break for 5 minutes or up to a full year! Or lose your internet connection during a storm or because the cat stepped on your power cord and jerked it out of the wall! Whatever the reason for being 'out of the classroom' for awhile, it's easy to get right back in!
Just log back into the website and sign in, in the upper left corner of any page on the website. We'll take you directly to your personalized MY HOME PAGE, which is your 'Course Progress' page. Here you will see which courses you are working in, which quizzes you have completed, and which quizzes you still need to pass to get your certificate. This makes it impossible for you to 'get lost' about where you were when you disconnected. At CEU By Net you NEVER have to 'start all over' even if you lose your connection accidentally.
Q: What about BROWSERS? I like to use Firefox instead of Internet Explorer. Can I view the courses using Firefox (or Opera)?
A: YES, you can use Firefox or Opera or even other Browsers to view our pages AND our courses. Of course, as with other sites best viewed with IE, the pages may appear to be a bit 'off' here or there.
If this bothers you, you may want to use the RENDERING ENGINE SWITCHING feature of your browser. For example, with the latest version of Firefox, you can click the little Firefox logo in the lower right corner of your screen, to switch to viewing the page as you would with Internet Explorer. When you are done, just click little button again, and you are back to viewing a'la Firefox! It's as easy as that.
For more information about BROWSERS, check out our About Browsers page!
About the 'Acrobat Reader' and 'Flash Player' Plug-Ins . . .
Q: Do I have to have Acrobat Reader installed on my computer to take these courses?
A: YES. You will need ACROBAT READER to view and save or print your CERTIFICATE. Almost everyone has this 'plug-in' on their computer already. ACROBAT READER is what you are using when you look at PDF (.pdf) documents on the internet or on your hard drive.
Almost all information articles and licensing regulations and other government documents which you find on the web are PDF (or .pdf) documents. And many of the professional articles and forms that we normally pass from person to person in the workplace are PDF documents. So you are probably 'good to go' here.
HOWEVER, if you do NOT have Acrobat Reader installed on your computer, you can download it for FREE, in just a minute or two, by clicking on this link to the Adobe Acrobat download page. The Adobe website installs the proper version for the following computer operating systems:
- Acrobat Reader 6.0.1 for Windows 98SE,NT,ME,XP
- Acrobat Reader 5 for Macintosh
- Acrobat Reader 4.05 for Linux
- Acrobat Reader 4.05 for Sun Solaris X86
- Acrobat Reader 4.05 for Sun Solaris SPARC
Q: What about the 'FLASH PLAYER' plug-in?
A: Can you see the 'Demo Module', when you click the DEMO link on our website's Home Page? Yes? You are 'good to go!' You already have the FLASH PLAYER loaded and functioning!
But if you CANNOT SEE our Demo Module when you click on the Demo button, then download the FREE Adobe/Macromedia Flash Player Plug-In, NOW! When you click on the link, it will download AUTOMATICALLY, in seconds. To learn more about the FLASH player, go to our Flash Page .
Q: My computer is a Macintosh. Can I view this course and the quizzes with no problems?
A: Yes indeed. Our courses and quizzes are done in a universal output mode. And we have included the link to download Adobe Acrobat if you need it, in the Acrobat section above.
And as for THE FLASH PLAYER . . . just like with the 'Windows' users, if you cannot view our 'Demo Module', then go to the ADOBE/MACROMEDIA FLASH page to download the FREE Macromedia Flash component. It's quick and easy, and takes just a moment to do! There is a special Flash download just for Mac users.
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Thanks for Visiting Naylor & Associates - CEU By Net!
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