Troubleshooting Tips . . .
You Can't View the Demo On Our Home Page?
You Probably Need The Flash Player, Or Maybe You've Got One Of Those Pesky Pop-Up Blockers Running Interference!
Getting Warning Messages From Your Browser When You Register Or Open A Course?
Need Acrobat Reader So You Can Register and View Our Quizzes? If So, Get it Here, For Free and In Seconds, From Our Links Page
Need Immediate Help and Support? Here's What To Do!
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IF YOU CAN VIEW OUR DEMO when you click the DEMO button on our site's home page, you already have the Flash Player installed and your pop-up blockers are disabled. You are good to go! But if you need the Flash Player, you can download it for FREE and in seconds, from our Links page.
COOKIE NOTICE: Just like you must do if you renew your professional license online, or cruise the news websites like MSN.com or CNN.com . . . or visit the fun sites like eBay . . . 'COOKIES' must be ENABLED, and 'POP-UP BLOCKERS' must be DISABLED to use this site. Just like any website where you must register, we use 'COOKIES' to identify you when you register and when you return and sign in. Please feel free to consult our About Cookies page for info on "enabling cookies".
Most modern computers already have what is needed to view our courses, take our quizzes, and download your certificates - Acrobat Reader and the Flash Player.
Acrobat Reader is what you use to register at any website online, and you use it to open 'pdf' documents on the web or in your own office. The Flash Player is what you are using when you visit eBay or MSN.com or any of the news sites on the internet - which enables you to see moving pictures and interactive material.
If you want to read a bit more about the Adobe FLASH PLAYER, move on over to our FLASH PAGE for a moment, take a look, and then click the download link if you need to install it. The Flash Player is FREE and it takes just seconds to install.
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DISABLING POP-UP BLOCKERS
So, OK, you have the FLASH PLAYER, and you still can't view our DEMO? You need to adjust your 'pop-up blocker' settings. We have provided some simple instructions and screenshots below to guide you on disabling Popup Blockers - just click on the name of your browser.
HINT: Do you have the new GOOGLE TASK BAR? It has a REALLY aggressive popup blocker! IF you cannot view our demo on our Home Page, you may want to temporarily turn off the Google Bar, or let it know that 'pop-ups are OK.'
If you are using security software such as
AdAware or Zone Alarm
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DISABLING INTERNET EXPLORER POP-UP BLOCKERS
To temporarily disable the 'pop-up blocker' on IE, please do the following:
1. CLICK 'TOOLS' at the top of your browser window (you will see it at the top of your computer screen, now).
2. THEN CLICK 'POP-UP BLOCKER' . . . and then click the pull down menu beside 'Pop-Up Blocker' so that pop-up blockers are TURNED OFF.
DISABLING NETSCAPE POP-UP BLOCKERS
Go To Netscape's Site Control settings. On the right side of this settings box, be sure to check the boxes that we have checked, including the RENDERING ENGINE SETTING (specifying Internet Explorer) at the lower right. This will allow you to view our pages as if you were using Internet Explorer, without actually using IE. And notice on the left, under MY SETTINGS, you will find our web address 'ceubynet.com' in the list of sites you visit; please highlight our address and check I TRUST THIS SITE in the field above it (Master Settings).
DISABLING OPERA POP-UP BLOCKERS
- AND You can do several things on one settings page!On Opera's APPEARANCE > PREFERENCES dialogue box, please check the boxes that we have checked. And then note the little drop down box that is set to 'OPEN ALL POPUPS'. When set this way (by you) POPUPS WILL BE ENABLED (so that you can open our ADOBE FLASH slideshow courses). And on this same page, in the drop-down box above the popup box: Note that it is set to say IDENTIFY AS INTERNET EXPLORER. This will allow you to view our pages as if you were using Internet Explorer, without actually using IE. And last but not least, be sure to check the ENABLE COOKIES box as we have here. Then you are set in the cookie department! Opera's setting pages are sort of 'one-stop shopping!'
DISABLING FIREFOX POP-UP BLOCKERS
Go to TOOLS > OPTIONS > CONTENT, and be sure to check the boxes that we have checked, which will allow Java Script to be seen - AND NOTE that 'Block Popup Windows' is NOT CHECKED. This will allow you to open our FLASH slideshow courses.
USING SECURITY SOFTWARE LIKE ZONE ALARM OR ADAWARE?
Security programs such as Ad-Aware, Zone Alarm, SpyWare Doctor, and other anti-spyware or privacy software programs may have POP-UP BLOCKERS active on your computer.
- To temporarily disable these 'pop-up blocking' functions, THE SIMPLEST WAY IS TO TEMPORARILY TURN OFF or DISABLE the security program, How to do that? Simply click or right-click on the security program's icon, found in the tray at the bottom of your monitor screen or on your desktop. Then from the menu, select DISABLE or EXIT. This is entirely safe. CEU by Net! is a certified secure website.
- Alternatively, if you don't want to temporarily turn off the security software, you can always go into the software's OPTIONS and manually make the changes needed to disable the pop-up blocker function.
- Here are screenshots showing how to set AdAware and Zone Alarm to ALLOW POPUPS (so that our FLASH-formatted courses will not be blocked).
ZONE ALARM - It's easiest to temporarily TURN OFF your COOKIES AND POPUP (ADS) CONTROLS.
Highlight the PRIVACY tab on the right. Click the MAIN tab. Then move the COOKIE CONTROL 'slider' to OFF - and that will ENABLE COOKIES. And move the AD BLOCKING slider to OFF - which will DISABLE THE POPUP BLOCKER.
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BROWSER OR OTHER WARNING BOXES.
DID YOU GET A MESSAGE ASKING IF YOU TRUST OUR WEBSITE?
Please say YES. You may need to enter the name of our website, which is www.ceubynet.com
- Q: WHAT IF I GET A WARNING ABOUT 'TRACKING COOKIES' OR 'UNSAFE' THIS OR THAT WHEN I START TO REGISTER OR OPEN A COURSE?
A: Like any website that requires you to register or create an account or to make a payment with a credit card, we must 'track' who you are so that you can come back to your course and your account as often as you want. Therefore, we enter a 'TRACKING COOKIE' into your computer that identifies you when you return. Your State licensing board does the same thing if you renew your license over the internet.
THEREFORE . . . If your browser or Zone Alarm or another such security program gives you a 'WARNING' box or message which tells you that 'such attachments or programs may not be safe to open' (or words to that effect), PLEASE DISREGARD AND CLICK YES THAT YOU WISH TO PROCEED. These warning boxes are a default response to all Active X and flash processes.
- Q: WHAT IF I GET A WARNING THAT SAYS THAT YOU ARE TRACKING MY IDENTIFYING INFORMATION, ASKING IF THAT IS OK?
A: Please check YES, or CONTINUE. There is no danger in doing this. We track nothing else about you or your personal information or your computer contents other than your sign-in information. We need to know who you are and your password in order for you to sign in, purchase courses, and access our courses and quizzes - and to issue your certificate.
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Something Not Working Right? Need HELP Fast?
If you have a need for ROUTINE ASSISTANCE or have questions about our courses, our normal practice is to respond to routine questions or issues within 24 hours between the hours of 9:00 AM and 9:00 PM Central Standard Time. For such routine communications, please send an EMAIL TO OUR SUPPORT SERVICE (or copy and paste our email address, SUPPORT@CEUBYNET.COM into your email 'to' line).
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HOWEVER, if you have PURCHASED a course and are having trouble that prevents you from completing the course or downloading your certificate, and you URGENTLY need our immediate assistance due to a LICENSURE DEADLINE ISSUE, do this:
SEND an EMAIL TO OUR SUPPORT SERVICE (or copy and paste SUPPORT@CEUBYNET.COM into your email 'to' line) . . . with URGENT in the subject line, telling us what the problem is at your end. Please provide (1) your FIRST AND LAST NAME, and also (2) your USER NAME (with which you are REGISTERED with our website) and (3) a PHONE NUMBER where we can reach you, and the time you are calling, and (4) tell us the SPECIFIC NATURE OF THE PROBLEM. Our tech support will respond quickly [we'll call you back and/or email you], barring national disaster or weather which prevents communication.
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CEU By Net's Online Continuing Education Courses meet the CE requirements of the State Boards of Texas, Arizona , Arkansas, District of Columbia, Georgia, Idaho, Indiana, and Virginia for designated licenses. Other States may approve our online courses because we are certified by the Texas State Boards which regulate Social Workers, Licensed Professional Counselors (LPC), Marriage and Family Therapists (LMFT), and LCDCs. Check with YOUR state board regarding approval of our dynamic Continuing Education (CEU) Courses for mental health and chemical dependency treatment providers!
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