CEU By Net - We Are Here To Help!

Troubleshooting and Accessibility Tips . . .

View Our Demo To See If You Are Ready To Go with One of Our Slide Show Courses - such as our Ethics Courses, Aging 4G, our Managed Care courses, and several others. We also have courses in other file formats - in PDF and regular web pages too.

How Do I Access My CEU Courses and Quizzes?

I Can't Open My Certificate Document

Using a Mac, And Your Certificate Won't Print?

I Can't Open This 'Quiz Only' Study Document

Need to Download a PDF Reader?

I Have the Flash Player Plug-In, But My Flash Course Won't Open

Forget Your USERNAME or Your Password?

Getting 'Warning' Messages From Your Browser?

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IF YOU CAN VIEW OUR DEMO when you click this link and can view our States and Licensure Map, you already have the Adobe Flash Player installed, and your pop-up blockers are disabled. You are good to go!

But IF YOU CAN'T VIEW THE DEMO or THE STATES MAP:

You need the Adobe Flash Player - if you wish to take one of our slide show courses.

And you can download it for FREE IN JUST A FEW SECONDS.

SO WHAT IS THE 'FLASH PLAYER'? Most modern computers already have what is needed to view our courses, take our quizzes, view our STATES and LICENSURE MAP, and download your certificates - Acrobat Reader and the Flash Player. YouTube and MSN.com and countless internet sites use Adobe Flash in their programming.

DOWNLOAD IT HERE: If you don't have the ADOBE FLASH PLAYER, you can download it in just a few seconds, for FREE, by clicking one of these links:

If you are using Microsoft and Internet Explorer: Download the Adobe Flash Player HERE,

Or HERE if you are using a MAC or another operating system.

IF YOU STILL CAN'T VIEW OUR DEMOS OR YOUR COURSE LESSONS, You've Likely Got One Of Those Pesky POP-UP BLOCKERS Running Interference! If - after you read our instructions for your browser below - you still need help, EMAIL US for help.

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How to Access Your Courses and Quizzes (and to Sign Back In) After You Have Paid?

Go to our website's Home Page ..... Log in with your USERNAME ..... Enter your PASSWORD .... and you will be taken directly to your MY HOME PAGE. There you will see the courses you have purchased. Click on the NAME OF THE COURSE you want to work on or for which you want to take a quiz or print a certificate.

And then just follow the links to the lessons and quizzes - or look for the certificate link at the bottom of that page (if you have finished the course and completed the State-required Feedback form, and want to print out a copy of your certificate).

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How to Get Your USERNAME or Reset Your Password?

If you have forgotten your USERNAME, just click "Forgot Username" in the sign-in area of our site's Home Page. We will send you an email to the email address you registered with us, with your username.
If you have forgotten your PASSWORD, click "Forgot Password" in the sign-in area of our site's home page. We will send you an email with a link to click, taking you back to our site, and you can RESET your password - using any password you choose.

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Using a MAC, and Your Certificate Won't Print Out Correctly?

You are probably attempting to use MAC's Preview application to open and view your certificate. This does not work for some MAC users, depending upon their settings. Your certificate file will open and format correctly if you use Adobe Reader for MAC at http://www.adobe.com/support/downloads/detail.jsp?ftpID=3987 instead of MAC's Preview application.

Just save the certificate file to your desktop, from the web browser Safari [not Firefox, as it has the same format problem with MAC] ..... and then open it with Adobe Reader for MAC - get it for FREE in just seconds - at http://www.adobe.com/support/downloads/detail.jsp?ftpID=3987.

YOUR CERTIFICATE SHOULD NOW WORK AND PRINT WITH NO PROBLEMS.

OR, WE CAN FAX YOUR CERTIFICATE TO YOU. JUST EMAIL US TO REQUEST IT.

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COOKIE NOTICE: Just like you must do if you renew your professional license online, or cruise the news websites like MSN.com or CNN.com . . . or visit the fun sites like eBay . . . 'COOKIES' must be ENABLED, and 'POP-UP BLOCKERS' must be DISABLED to use this site. Just like any website where you must register, we use 'COOKIES' to identify you when you register and when you return and sign in. Please feel free to consult our About Cookies page for info on "enabling cookies".

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OUR CERTIFICATES and some of our 'QUIZ ONLY' study materials ARE IN A PDF FORMAT - just like most of your state licensing documents and other government documents on the internet. You need a PDF READER to open and view your certificate, and some of the 'Quiz Only' documents. NOTE: Almost all modern computers ALREADY HAVE a program to read PDF documents.

If by some small chance you don't have a PDF Reader program on your computer, you can download the Adobe Reader HERE, for FREE. Just click the link to go briefly to the Adobe website, and click their download button.
OR if you are using a MAC, click HERE to download Adobe Reader for MAC.
And if you don't want to download your certificate from our site, just email us and WE WILL BE HAPPY TO EMAIL your certificate(s) to you - immediately!

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Can't Open a 'Quiz Only' Course That's In a PDF Format?

ACROBAT READER (OR ANOTHER PDF READER PROGRAM) is what you normally use to open any 'pdf' document on the web or from your computer's hard drive. And until recently, all PDF documents opened easily, with any PDF Reader (Adobe, Foxit, Nitro, and generic freeware).

Now, however, if you try to open a PDF document directly from your internet browser's address bar, you MAY find that the document will not open.

Why is that? Many internet service providers (ISPs) and government and public-access websites now REQUIRE Adobe Reader 8.0 or 9.0 - specifically - to open PDF documents directly from your browser bar. Otherwise, you can save the document to your computer and THEN open it with any PDF Reader program.

Some of the 'QUIZ ONLY' course materials (for which we provide only the quiz and the certificate) may connect you to one of these websites which require that you use Adobe Reader 8.0 or 9.0 or higher to open the PDF document directly from your browser address bar.
Alternatively, you can save the PDF document to your computer, and then open it with any PDF Reader program.

HOW TO SAVE IT TO YOUR COMPUTER, where you can open it with any PDF reader:

Highlight the document's URL address in your browser; then right-click to get more options .... and select either "save as" or "save target to" or "copy".

You can then save it to any location on your hard drive (e.g., on My Documents), and then open it from there .... or you can paste it to your desktop as a "shortcut", and open it from there.

What you are doing here is downloading it and then opening it ..... rather than opening it directly from the browser address bar (which you still can do with Adobe Reader 8 or 9).

DOWNLOAD ADOBE READER 9.3 FOR FREE

Click HERE to get Acrobat Reader 9.3 FOR FREE (or if you are using a MAC, click HERE to download Adobe Reader for MAC).  Note: In the interest of time, you may want to uncheck the option to get the 'McAfee Security Plan Plus' at the same time. You may not want that program.

If after upgrading, you still experience difficulties please email us at support@ceubynet.com.

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Still Need Immediate Help and Support? Click This Blue Link for What To Do! We'll Tell You How to Email Our Support Techs! (And you can then leave us a phone message if you like.)

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DISABLING POP-UP BLOCKERS

So, OK, you have the FLASH PLAYER, and you still can't view our DEMO? You need to adjust your 'pop-up blocker' settings. We have provided some simple instructions and screen shots below to guide you on disabling Popup Blockers - just click on the name of your browser, below (e.g., Internet Explorer, Netscape, etc.).

HINT: Do you have the new GOOGLE TASK BAR? It has a REALLY aggressive popup blocker! IF you cannot view our demo on our Home Page, you may want to temporarily turn off the Google Bar, or let it know that 'pop-ups are OK.'

Internet Explorer

Netscape

Opera

Firefox

If you are using security software such as
AdAware or Zone Alarm

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DISABLING INTERNET EXPLORER POP-UP BLOCKERS

To temporarily disable the 'pop-up blocker' on IE, please do the following:

1. CLICK 'TOOLS' at the top of your browser window (you will see it at the top of your computer screen, now).

2. THEN CLICK 'POP-UP BLOCKER' . . . and then click the pull down menu beside 'Pop-Up Blocker' so that pop-up blockers are TURNED OFF.

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DISABLING NETSCAPE POP-UP BLOCKERS

DISABLING NETSCAPE POP-UP BLOCKERS:

Go To Netscape's Site Control settings. On the right side of this settings box, be sure to check the boxes that we have checked, including the RENDERING ENGINE SETTING (specifying Internet Explorer) at the lower right. This will allow you to view our pages as if you were using Internet Explorer, without actually using IE. And notice on the left, under MY SETTINGS, you will find our web address 'ceubynet.com' in the list of sites you visit; please highlight our address and check I TRUST THIS SITE in the field above it (Master Settings).

Netscape_Popup_Settings

DISABLING OPERA POP-UP BLOCKERS

- AND You can do several things on one settings page!

On Opera's APPEARANCE > PREFERENCES dialog box, please check the boxes that we have checked. And then note the little drop down box that is set to 'OPEN ALL POPUPS'. When set this way (by you) POPUPS WILL BE ENABLED (so that you can open our ADOBE FLASH slideshow courses). And on this same page, in the drop-down box above the popup box: Note that it is set to say IDENTIFY AS INTERNET EXPLORER. This will allow you to view our pages as if you were using Internet Explorer, without actually using IE. And last but not least, be sure to check the ENABLE COOKIES box as we have here. Then you are set in the cookie department! Opera's setting pages are sort of 'one-stop shopping!'

DISABLING FIREFOX POP-UP BLOCKERS

Go to TOOLS > OPTIONS > CONTENT, and be sure to check the boxes that we have checked, which will allow Java Script to be seen - AND NOTE that 'Block Popup Windows' is NOT CHECKED. This will allow you to open our FLASH slideshow courses.

firefox_popup_unblocker

USING SECURITY SOFTWARE LIKE ZONE ALARM OR ADAWARE?

Security programs such as Ad-Aware, Zone Alarm, SpyWare Doctor, and other anti-spyware or privacy software programs may have POP-UP BLOCKERS active on your computer.

To temporarily disable these 'pop-up blocking' functions, THE SIMPLEST WAY IS TO TEMPORARILY TURN OFF or DISABLE the security program, How to do that? Simply click or right-click on the security program's icon, found in the tray at the bottom of your monitor screen or on your desktop. Then from the menu, select DISABLE or EXIT. This is entirely safe. CEU by Net! is a certified secure website.

Alternatively, if you don't want to temporarily turn off the security software, you can always go into the software's OPTIONS and manually make the changes needed to disable the pop-up blocker function.

Here are screen shots below, showing how to set AdAware and Zone Alarm to ALLOW POPUPS (so that our FLASH-formatted courses will not be blocked).

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adaware popups

ZONE ALARM - It's easiest to temporarily TURN OFF your COOKIES AND POPUP (ADS) CONTROLS.

Highlight the PRIVACY tab on the right. Click the MAIN tab. Then move the COOKIE CONTROL 'slider' to OFF - and that will ENABLE COOKIES. And move the AD BLOCKING slider to OFF - which will DISABLE THE POPUP BLOCKER.

Zone Alarm Popups and Cookies

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BROWSER OR OTHER WARNING BOXES.

DID YOU GET A MESSAGE ASKING IF YOU TRUST OUR WEBSITE? Please say YES. You may need to enter the name of our website, which is www.ceubynet.com

Q: WHAT IF I GET A WARNING ABOUT 'TRACKING COOKIES' OR 'UNSAFE' THIS OR THAT WHEN I START TO REGISTER OR OPEN A COURSE?

A: Like any website that requires you to register or create an account or to make a payment with a credit card, we must 'track' who you are so that you can come back to your course and your account as often as you want. Therefore, we enter a 'TRACKING COOKIE' into your computer that identifies you when you return. Your State licensing board does the same thing if you renew your license over the internet.

THEREFORE . . . If your browser or Zone Alarm or another such security program gives you a 'WARNING' box or message which tells you that 'such attachments or programs may not be safe to open' (or words to that effect), PLEASE DISREGARD AND CLICK YES THAT YOU WISH TO PROCEED. These warning boxes are a default response to all Active X and flash processes.

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Q: WHAT IF I GET A WARNING THAT SAYS THAT YOU ARE TRACKING MY IDENTIFYING INFORMATION, ASKING IF THAT IS OK?

A: Please check YES, or CONTINUE. There is no danger in doing this. We track nothing else about you or your personal information or your computer contents other than your sign-in information. We need to know who you are and your password in order for you to sign in, purchase courses, and access our courses and quizzes - and to issue your certificate.

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Something Not Working Right? Need HELP Fast?

If you have a need for ROUTINE ASSISTANCE or have questions about our courses, our normal practice is to respond to routine questions or issues within 24 hours between the hours of 9:00 AM and 9:00 PM Central Standard Time. For such routine communications, please send an EMAIL TO OUR SUPPORT SERVICE (or copy and paste our email address, SUPPORT@CEUBYNET.COM into your email 'to' line).

HOWEVER, if you have PURCHASED a course and are having trouble that prevents you from completing the course or downloading your certificate, and you URGENTLY need our immediate assistance due to a LICENSURE DEADLINE ISSUE, do this:

SEND an EMAIL TO OUR SUPPORT SERVICE (or copy and paste SUPPORT@CEUBYNET.COM into your email 'to' line) . . . with URGENT in the subject line, telling us what the problem is at your end. Please provide (1) your FIRST AND LAST NAME, and also (2) your USER NAME (with which you are REGISTERED with our website) and (3) a PHONE NUMBER where we can reach you, and the time you are calling, and (4) tell us the SPECIFIC NATURE OF THE PROBLEM. Our tech support will respond quickly [we'll call you back and/or email you], barring national disaster or weather which prevents communication.

* AFTER you send an email to our TECHNICAL SUPPORT department, you may also leave us a VOICE MAIL at (972) 520-9746 with this same information, as we are not at our computer continuously. We check our voice mail daily.

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CEU By Net's NBCC-APPROVED Online Continuing Education Courses meet the CE requirements of MOST STATES for designated licenses. Many states accept our online courses because we are certified by the Texas State Boards which regulate Social Workers, Licensed Professional Counselors (LPC), Marriage and Family Therapists (LMFT), and LCDCs .... and by NBCC and California BBC, and Florida and Alabama. Check OUR MAP first, to see what your state publishes, and then if not found there, check with your state board regarding approval of our dynamic Continuing Education (CEU) Courses for mental health and chemical dependency treatment providers!

http://www.ceubynet.com

The 'CEU Course Source'
For Discriminating Behavioral Health Professionals

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CEU By Net - We Are Here To Help!

Troubleshooting and Accessibility Tips . . .

View Our Demo To See If You Are Ready To Go with One of Our Slide Show Courses - such as our Ethics Courses, Aging 4G, our Managed Care courses, and several others. We also have courses in other file formats - in PDF and regular web pages too.

__________________________

IF YOU CAN VIEW OUR DEMO when you click this link and can view our States and Licensure Map, you already have the Adobe Flash Player installed, and your pop-up blockers are disabled. You are good to go!

But IF YOU CAN'T VIEW THE DEMO or THE STATES MAP:

You need the Adobe Flash Player - if you wish to take one of our slide show courses.

And you can download it for FREE IN JUST A FEW SECONDS.

DOWNLOAD IT HERE: If you don't have the ADOBE FLASH PLAYER, you can download it in just a few seconds, for FREE, by clicking one of these links:

If you are using Microsoft and Internet Explorer: Download the Adobe Flash Player HERE,

Or HERE if you are using a MAC or another operating system.

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How to Access Your Courses and Quizzes (and to Sign Back In) After You Have Paid?

And then just follow the links to the lessons and quizzes - or look for the certificate link at the bottom of that page (if you have finished the course and completed the State-required Feedback form, and want to print out a copy of your certificate).

How to Get Your USERNAME or Reset Your Password?

Using a MAC, and Your Certificate Won't Print Out Correctly?

If by some small chance you don't have a PDF Reader program on your computer, you can download the Adobe Reader HERE, for FREE. Just click the link to go briefly to the Adobe website, and click their download button.

OR if you are using a MAC, click HERE to download Adobe Reader for MAC.

And if you don't want to download your certificate from our site, just email us and WE WILL BE HAPPY TO EMAIL your certificate(s) to you - immediately!

Can't Open a 'Quiz Only' Course That's In a PDF Format?

ACROBAT READER (OR ANOTHER PDF READER PROGRAM) is what you normally use to open any 'pdf' document on the web or from your computer's hard drive. And until recently, all PDF documents opened easily, with any PDF Reader (Adobe, Foxit, Nitro, and generic freeware).

Now, however, if you try to open a PDF document directly from your internet browser's address bar, you MAY find that the document will not open.

Some of the 'QUIZ ONLY' course materials (for which we provide only the quiz and the certificate) may connect you to one of these websites which require that you use Adobe Reader 8.0 or 9.0 or higher to open the PDF document directly from your browser address bar.

Alternatively, you can save the PDF document to your computer, and then open it with any PDF Reader program.

HOW TO SAVE IT TO YOUR COMPUTER, where you can open it with any PDF reader:

DOWNLOAD ADOBE READER 9.3 FOR FREE

Click HERE to get Acrobat Reader 9.3 FOR FREE (or if you are using a MAC, click HERE to download Adobe Reader for MAC). Note: In the interest of time, you may want to uncheck the option to get the 'McAfee Security Plan Plus' at the same time. You may not want that program.

If after upgrading, you still experience difficulties please email us at support@ceubynet.com.

Still Need Immediate Help and Support? Click This Blue Link for What To Do! We'll Tell You How to Email Our Support Techs! (And you can then leave us a phone message if you like.)

DISABLING POP-UP BLOCKERS

HINT: Do you have the new GOOGLE TASK BAR? It has a REALLY aggressive popup blocker! IF you cannot view our demo on our Home Page, you may want to temporarily turn off the Google Bar, or let it know that 'pop-ups are OK.'

DISABLING INTERNET EXPLORER POP-UP BLOCKERS

To temporarily disable the 'pop-up blocker' on IE, please do the following:

DISABLING NETSCAPE POP-UP BLOCKERS:

DISABLING OPERA POP-UP BLOCKERS

- AND You can do several things on one settings page!

DISABLING FIREFOX POP-UP BLOCKERS

Go to TOOLS > OPTIONS > CONTENT, and be sure to check the boxes that we have checked, which will allow Java Script to be seen - AND NOTE that 'Block Popup Windows' is NOT CHECKED. This will allow you to open our FLASH slideshow courses.

USING SECURITY SOFTWARE LIKE ZONE ALARM OR ADAWARE?

Security programs such as Ad-Aware, Zone Alarm, SpyWare Doctor, and other anti-spyware or privacy software programs may have POP-UP BLOCKERS active on your computer.

Here are screen shots below, showing how to set AdAware and Zone Alarm to ALLOW POPUPS (so that our FLASH-formatted courses will not be blocked).

ZONE ALARM - It's easiest to temporarily TURN OFF your COOKIES AND POPUP (ADS) CONTROLS.

BROWSER OR OTHER WARNING BOXES.

DID YOU GET A MESSAGE ASKING IF YOU TRUST OUR WEBSITE? Please say YES. You may need to enter the name of our website, which is www.ceubynet.com

Something Not Working Right? Need HELP Fast?

HOWEVER, if you have PURCHASED a course and are having trouble that prevents you from completing the course or downloading your certificate, and you URGENTLY need our immediate assistance due to a LICENSURE DEADLINE ISSUE, do this:

* AFTER you send an email to our TECHNICAL SUPPORT department, you may also leave us a VOICE MAIL at (972) 520-9746 with this same information, as we are not at our computer continuously. We check our voice mail daily.

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