Contact Us - At CEU By Net!
We at CEU By Net want to hear from you! We do respond, seven days per week, holidays included. The best way to reach us for any and all questions is by TEXT message to (214) 402-2001, or by EMAIL to administrator@ceubynet.com.
You can also call us in an urgent situation, but if we are unable to answer, please text us. Our Customer Service Hours are noon to 10:00 PM (CST) seven days per week.
FOR BUSINESS COMMUNICATIONS: If you are a business or governmental or licensing entity needing to communicate regarding business matters or contracting for LMS services: Email us at administrator@ceubynet.com
We have a Troubleshooting page and a FAQ page which have the answers to almost all questions and problems. Have you checked those pages for an answer to your problem? Try it!
If scanning the FAQ and Troubleshooting pages doesn't quickly solve your problem, CONTACT US by email, or text or phone for urgent issues.
Although we do answer our phone, a written response from us by email is almost always better, for most customer support issues and questions That way, we can quickly put a clear answer to your questions in writing for you. There's nothing quite like clarity!
If you can't find what you are looking for in FAQ or Troubleshooting, please send an EMAIL to our Technical Support desk at this email address:
administrator@ceubynet.com (click the link or copy and paste it into your email program).
Our normal practice is to respond BY EMAIL to support requests within a maximum of 8 working hours or less between the hours of noon and 10:00 PM Central Standard Time, seven days per week including weekends and holidays.
However, in an urgent situation, feel free to call us or text us with the essential information - such as a quick note about the problem, and your full registered name (and username if you remember it), and your email address. Please send email to this address: administrator@ceubynet.com
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Something Not Working Right? And You Urgently Need Help - Fast?
Yes, you can call us directly for urgent issues and for questions about course content when needed immediately. Or send us a text message if we have stepped away from our phone. The phone number is (214) 402-2001.
PLEASE NOTE THAT the BEST way to reach us for technical issues is by text message sent to (214) 402-2001 or by email - administrator@ceubynet.com. Email is our primary mode of communication for technical issues.
A written response from us by email is almost always better, for most issues and questions That way, we can put an answer to your questions in writing for you.
We will also pick up the phone and call you in those rare situations where that will work the best to resolve pending technical issues.
If you have REGISTERED on our website or have PURCHASED a course and are having trouble that prevents you from enrolling in or completing a course - or downloading your certificate - and you urgently need our immediate assistance, please do this:
In your email or text message, please provide the information below:
(1) Your FIRST AND LAST NAME as appears in your account profile .... and if you have an Annual Subscription which is purchased by YOU OR YOUR COMPANY, please let us know that, too.
(2) Your USERNAME if you remember it (with which you are REGISTERED with our website).
(3) if you are texting, provide your email address.
(3) A PHONE NUMBER if desired.
(4) Tell us the SPECIFIC NATURE OF THE PROBLEM or your QUESTION about a course or accessing courses or quizzes or certificates.
Our tech support will respond barring national disaster or weather which prevents communication.
Please remember that the fastest route for technical support issues is by Text message to (214) 402-2001 or Email sent to administrator@ceubynet.com.
Thanks For Visiting Our Website!
CEU By Net and Pendragon Associates LLC(214) 402-2001
7412 Tovar Drive, Austin TX 78729
All content on this site is Copyright (c) 2006-2021 by Pendragon Associates and/or CEU by Net
