Welcome to CEU By Net! Our Technical Support Team Is Here To Help! This Is the Troubleshooting Page!
Having trouble logging in? Forgot your password? Or your username? Can't find your certificate? Want to purchase Unlimited Courses and Credits for $54.95 - but not sure how to do it? Need some help understanding a course - or how we determine the number of CE Credits which a course receives? Wondering why your certificate says 'Unlicensed' - or why it's not printing correctly?
Before you start looking for our TECH SUPPORT contact information, please scroll down this page, to see if your questions and answers are right here, on this page, or on the FAQ page. (Most questions are addressed in these two helpful pages.) And if you don't find what you are looking for there, please Contact Us! We are here seven days per week, until 10 P.M. Central Time - even on holidays.
So click the blue links! Here are a couple of examples:
You need a current version of Adobe Reader to view our PDF courses and to download your certificates. Don't know how to get it? Click here!
Confused about how much CE credit you will earn for a course? Like, "Is 4 CLOCK HOURS the same as 4 hours of CPE?"
And "Why are the NBCC Credit Hours not the same as other Credit Hours for the same course?" Click here to get the answer.
To find more questions like this - and the answers - scan down the list of questions below, and click the blue links.
If we haven't addressed your issue, please feel free to Contact Us! Tech Support and Clinical Support are on the job seven days per week, until 10:00 PM Central Time. Even on holidays. And we have a phone! (214) 402-2001.
THESE ARE ACTIVE LINKS.
Click to get the answers you need!
YOU HAVE PASSED YOUR QUIZ OR QUIZZES, BUT CAN'T FIND YOUR CERTIFICATE?
WE NO LONGER OFFER COURSES IN ADOBE FLASH BECAUSE MOBILE DEVICES CAN'T READ THEM. EVERYTHING ON OUR SITE IS NOW A PDF DOCUMENT - EVEN OUR SLIDE SHOWS!
A: Like any website that requires you to register or create an account or to make a payment with a credit card, we must 'track' who you are so that you can come back to your course and your account as often as you want. Therefore, we enter a 'TRACKING COOKIE' into your computer that identifies you when you return. Your State licensing board does the same thing if you renew your license over the internet.
THEREFORE . . . If your browser or Zone Alarm or another such security program gives you a 'WARNING' box or message which tells you that 'such attachments or programs may not be safe to open' (or words to that effect), PLEASE DISREGARD AND CLICK YES THAT YOU WISH TO PROCEED. These warning boxes are a default response to all Active X and flash processes.
A: Please check YES, or CONTINUE. There is no danger in doing this. We track nothing else about you or your personal information or your computer contents other than your sign-in information. We need to know who you are and your password in order for you to sign in, purchase courses, and access our courses and quizzes - and to issue your certificate.
Something Still Not Working Right? Urgently Need HELP FAST?
SEND an EMAIL to our technical support service (or copy and paste email@example.com into your email 'to' line) . . . with URGENT in the subject line, telling us what the problem is.
If you wish to do so, AFTER you send us an email, you may call us at (214) 402-2001 to alert us to your issue. But please remember that the fastest route for technical support issues is by EMAIL sent to firstname.lastname@example.org
In your email, please provide all of the below:
(1) your FIRST AND LAST NAME .... and if you have an Annual Subscription which is purchased by YOU OR YOUR COMPANY, please let us know that, too.
(2) your USERNAME (with which you are REGISTERED with our website).
(3) a PHONE NUMBER where we can reach you, and the time you are contacting us.
(4) tell us the SPECIFIC NATURE OF THE PROBLEM or your QUESTION about a course.
Our tech support will respond quickly [we will CALL YOU BACK and/or EMAIL you], barring national disaster or weather which prevents communication.
The 'Online CEU Course Source'
For Discriminating Behavioral Health Professionals
All content on this site is Copyright (c) 2006-2020 by Pendragon Associates and/or CEU by Net
COMMENTS FROM OUR CUSTOMERS
"Your staff person who called me was wonderful!! Great presentation, as always." - P. W., Herod, IL
"This course was very helpful in not only attaining my CEUs but also I gained wonderful information. Thank you for such a good online course." - J. G, OK City, OK
"Thank you for your patience. I am not a computer whiz. I can even access the classes here at work with a schlup computer." -J.V., Portland, OR
"I am taking a class on a different site concurrently with yours. I will sign up for your one year program. The deciding factor is your customer service: Over a weekend and holiday, it's has been impeccable, and more than I would have expected. ... Customer service tells a customer more about the company's ethics than anything else." - R.M., Los Angeles, CA.
"I'm very well satisfied, not only with the IT staff but also by the quality of the courses."- B.K. - Fort Collins, CO
"Very user friendly. I appreciated that I was able to continue where I left off after getting distracted with other activities." - B.H.N. - Houston, TX
"Thank you so very much for doing the research on my board approval question. With your help, I have completed the 30 hours of CEU training I need for this licensing period at an incredibly low price!" - D. D., Sanford, NC
"I wish all companies had EXCELLENT customer service like what I have gotten today! Customer service goes such a long way in today's society!" - C.G., Paw Creek, NC
"Thank you immensely for your immediate action on this. Please commend